Cancelling an Order
We apologize, but orders can only be cancelled by contacting Customer Service and cannot be cancelled through our website.
If you need to change or cancel an order, please contact Customer Service as soon as possible. We strive to ship orders quickly and cannot guarantee that an order can be changed or cancelled once it has been placed.
Returns
Eligible non-defective merchandise may be returned within 30 days of delivery after obtaining authorization from Customer Service.
Returned merchandise must be received in new, unused, and resalable condition. Once the returned item has been received and inspected, a refund for the product purchase price will be issued to the original payment method. If the original payment method is no longer available, a store credit may be issued.
Refunds processed to a credit card may take 1–3 business days, or longer depending on your financial institution, to appear on your account.
Return Shipping
Unless the return is the result of our error, a defective product, or shipping damage, the customer is responsible for all return shipping costs.
Return Restrictions
For health and safety reasons, pipes and other smoking products are non-returnable unless they are defective, damaged during shipping, or shipped in error.
Damaged Products
If you receive a damaged product, please contact Customer Service as soon as possible so we can initiate a claim with the carrier. Carrier investigations typically take 4–8 business days to complete.
Defective Products
If you receive a defective product, please contact Customer Service for assistance. We will work with you to resolve the issue through replacement, repair, or other appropriate resolution.
Shipping Errors
Any shipping errors must be reported within 48 hours of delivery. Claims reported after 48 hours may not be eligible for correction.
Please have your invoice available when contacting Customer Service regarding shipping errors or missing items.